ACTU Call Centre

Unions seeking call centre services can save time and money using the Member Connect 100% Union owned Call Centre.

The call centre has both inbound and outbound capacity and is staffed by call centre professionals who know unions. For more information contact Linda Jenkin, Call Centre Co-ordinator on 1300 362 223.

Union Services

Campaigning resource

The call centre continues to back up unions and the ACTU during major campaigns. The call centre has been at the heart of the Your Rights at Work Campaign for union members and those within the community wanting to get involved. The call centre also provides polling for the ACTU during campaigns.

Working with unions

The ACTU Member Connect call centre has proved to be a significant resource for unions. Over the past 5 years we have worked with many unions on different projects. Included in the projects were:

• Contacting unfinancial members
• Member/non-member/activist polling
• Exit interview for resigned members
• Welcome calls for new members
• Pre-campaign or enterprise bargaining polling

The staff at the call centre

Member Connect has employed union delegates from call centres or union/community activists to work full time in the call centre. All staff undergo organising training with the ACTU Organising Centre.

Contact Linda Jenkins (Call Centre Coordinator) for more information – 1300 362 223